Refund policy

At Casa Nova, we want you to be happy with your purchase. If you are not completely satisfied, please contact us and we will do our best to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be:

• Unused and in the same condition you received it
• In its original packaging
• Not damaged, altered, or missing parts

To start a return, please contact us with your order number and reason for the return.

Non-Returnable Items

Some items may not be eligible for return, including:

• Final sale items
• Gift cards
• Custom or personalized products
• Items damaged due to misuse or improper care

Refunds

Once we receive and inspect your returned item, we will notify you if your refund is approved. If approved, your refund will be processed to your original payment method.

Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you received a defective or damaged item, please contact us as soon as possible. We may offer a replacement or exchange depending on availability.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us right away with your order number and photos of the issue so we can help resolve it.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact Us

For return or refund questions, please contact us at:

Email: [your email here]