Shipping policy

At Casa Nova, we work hard to process and ship your order as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders are not processed or shipped on weekends or holidays.

Shipping Times

Shipping times may vary depending on your location and the shipping carrier. Estimated delivery times will be shown at checkout when available.

Please note that delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping method, and delivery address.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Casa Nova is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost, Delayed, or Damaged Packages

Casa Nova is not responsible for delays caused by the shipping carrier, weather, customs, or other situations outside our control.

If your package is lost or arrives damaged, please contact us with your order number and any available photos so we can help review the issue.

Contact Us

For shipping questions, please contact us at:

Email: [your email here]